Omnichannel Delivery

Connect with Modern and Traditional Audiences

Focus on acquiring and retaining the most profitable customers. Our state-of-the-art approach on omnichannel communication helps you differentiate yourself from the competition in front of your customers, reconnect them with the brand, and nurture fruitful relationships.

Omnichannel Delivery

Today’s consumers access products and services through a variety of devices, such as mobile phones, tablets, and computers. The Ecrion platform is the only CCM solution able to deliver - on the spot - the same document optimized for whatever device your organization's customers are using at that moment. Furthermore, we make it easy to reduce the complexity associated with omnichannel presence by using the same communications templates for both traditional distribution channels, such as print and fax, and modern channels, including the web, email, SMS, and social media.

Key Benefits of Omnichannel Delivery

Delivery Options

Whether your organization’s customers prefer digital or traditional correspondence, an Ecrion CCM solution covers it all. Document templates designed in the Ecrion platform allow for the creation of any kind of communication.

Brand Consistency

Maintaining brand consistency through one, unified voice is vital for your organization. Documents created using the Ecrion platform present your brand in a consistent fashion while engaging customers across multiple touchpoints.

User-Centric

Based on user preferences, your organization can generate and send multi-channel outputs and reach customers in print, email, SMS, and mobile. With the Ecrion platform, your company’s document composition can help in connecting with customers, promote loyalty, retention, and advocacy.

Flexible

Some of your organization’s customers might want a combination of digital and traditional correspondences, depending on type and frequency. With an Ecrion CCM solution, your organization has the flexibility to offer your customers what they want, when they want it.

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Omnichannel Engagement for Different Audiences provides an in-depth look at how your customers want to receive documents - from customers who prefer traditional methods, such as print or phone calls, to a more modern take, using email, SMS/text messaging, or social media.

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The Best Solution to Engage Your Audiences with Personalized and Relevant Omnichannel Communications

Deliver personal and relevant communications across print and digital media channels that are engaging and scalable. Leverage your existing infrastructure investment to deliver a consistent brand experience across the different touchpoints that can build trust and boost loyalty over the entire customer lifecycle.


Some of the world’s most forward-thinking companies trust Ecrion