Customer Journey

Create an Actionable Customer Journey for Better Interactions and Profitable Engagement

Focus on acquiring and retaining the most profitable customers. Our state-of-the-art approach on customer communication management helps you differentiate yourself from the competition in front of your customers, reconnect them with the brand, and nurture fruitful relationships.

Next-generation Customer Engagement

You understand that it takes hard work to convert a prospect into a customer. But what if you could simplify the process, engage with customers and prospects, and know exactly how many (and which) touchpoints it takes to make the sale? When you map out your ideal customer journey with the Ecrion platform, you get a 360-degree view of the customer and a clear picture of the experience customers have when interacting with your business. You can then build on this understanding to automate interactions in every touchpoint along the customer journey. Live, end-to-end analytics will help you measure the results and fine-tune your interactions for better engagement.

Key Benefits of a Customer Experience Management Solution

360° Customer View

With digital forms, your organization’s customers can view documents in real time, meaning the front-facing document is updated live. As soon data is submitted, your customers have it instantly.

Journey Maps

With live, end-to-end analytics and a 360-degree view of the customer, you can quickly identify and remedy gaps and pitfalls along the customer journey. Connect documents, in-person visits, statements, invoices, and milestones to every touchpoint along the customer journey.

Increased Engagement

Develop stronger customer relationships by proactively reaching out to customers based on their needs. Building an empathetic message will move you beyond a vendor to a trusted resource.

Analytics

Tie revenue and accountability to specific campaigns while streamlining teams and processes, demonstrating the true value of the marketing contribution model. By utilizing real-time data, you will gain greater insight by seeing the world through your customers' eyes.

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Omnichannel Engagement for Different Audiences provides an in-depth look at how your customers want to receive documents - from customers who prefer traditional methods, such as print or phone calls, to a more modern take, using email, SMS/text messaging, or social media.

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Engage Customers At Every Step Of The Customer Journey

Plot the customer journey and engage customers at the right time in order to influence their decisions. At-a-glance visibility supports better decisions and genuine connections with your audiences, allowing you to deliver a consistent brand experience across the different touchpoints that can build trust and boost loyalty over the entire customer lifecycle.


Some of the world’s most forward-thinking companies trust Ecrion