Communication has evolved, and so have customer expectations. To succeed today, you must not only provide your customers opportunities on multiple platforms, but also establish genuine, 1-to-1 connections with your customers across multiple engagement channels.
Customer Communications Management:
Effectively Communicate with Customers on Any Channel
Ecrion Converse is a Customer Communications Management (CCM) platform that helps business line managers oversee the entire document production and distribution flow in a company. Ecrion Converse empowers collaboration and reduces errors associated with production of high-volume personalized documents.
Ecrion Converse allows business users to produce and distribute high volumes of business communications interactively, in-batch, or on-demand.
Create complex document packages, improve efficiency and eliminate errors by supporting business rules and integration with existing business processes.
Manage complexity while reducing risk with a centralized platform for design, review, audit and production.
What Can You Do With Ecrion Converse?
Insurance, financial, telecom and many other industry sectors leverage the documents produced by our platform to engage with their customers and deliver on digital transformation, personalized communication, and omni-channel goals. Here is a small set of sample documents that can be produced with the Ecrion platform.
Here is an example of a purchase order letter that previews the live user input along with transactional data retrieved from back-end data systems.
This digital Explanation of Benefits, adapts to mobile, tablet, or PC devices. It empowers customers by providing self-services abilities and reduces call center workload.
Your billing can become an important revenue stream. This document uses a digital marketing campaign to display the ad most relevant to the customer viewing it.
This fund profile outlines the distribution of financial assets by industry, location and more. Click the graphics to highlight related data!
“Santander uses the Ecrion Customer Communications Management platform to stay resource efficient and boost customer satisfaction by delivering critical documents in any format.”